// COMMERCIAL MAINTENANCE
We support facilities managers, property managers, managing agents and commercial occupiers with responsive fault diagnosis, making-safe works and permanent repairs — across electrical systems, automated gates, barriers, access control, intruder alarms, CCTV and data networking.
Whether you manage one building or a national portfolio, we set up on your terms — approved-supplier arrangements, service-level agreements and account billing included.
We complete your supplier-approval and onboarding process, including insurance, accreditation and compliance evidence.
Agreed response times and rates for reactive fault response across all the systems we service.
A single account and point of contact for a portfolio of sites, with per-site service histories.
We work as a specialist subcontractor to facilities-management providers, to your processes and reporting standards.
Response and attendance targets agreed and measured against time-stamped records.
Scheduled inspection and maintenance visits alongside reactive cover, under one agreement.
We are set up to respond to tenders, with schedules of rates, RAMS, accreditations and references ready to submit.
Purchase-order acceptance and consolidated invoicing to your account.
The same reactive discipline as our one-off call-outs, applied to every site on your account.
Engineers diagnose the actual cause of the fault, on whichever system has failed, rather than replacing parts on guesswork.
Any system found to be unsafe is made safe immediately, regardless of which discipline it falls under, with the client informed the same day.
Faults are diagnosed and made safe on the first visit, with repairs completed on the spot wherever possible.
Account customers receive consolidated reporting across all sites and systems — service reports, fault reports and remedial quotations — rather than a separate paper trail per trade.
What comes as standard once you hold an account with us.
Contract customers receive priority allocation against response times agreed for your sites and systems.
Scheduled inspections and reactive call-outs under one agreement, so nothing falls between contracts.
Calls are triaged by an engineer, with a defined escalation route when an attendance window can't be met.
Reports include photographs of the fault, the works and the completed repair, suitable for your records and audits.
Time-stamped arrival and completion records for every attendance, against your agreed SLAs.
Clear diagnosis of the cause, with prioritised remedial recommendations where further work is needed.
We maintain an asset register and full service history per site, so recurring faults and ageing equipment are visible.
We accept and reference your purchase orders on all attendances and invoices.
Invoicing consolidated across sites and systems to your account, rather than a separate invoice per visit.
Site-specific RAMS and compliance documentation provided as part of the account setup and per job where required.
A single point of contact for a portfolio of sites, however many trades and systems they involve.
Agreed schedules of rates for labour, call-outs and common works, so costs are predictable and tender-ready.
From approval to invoicing, on your processes.
We complete your supplier-approval process and agree sites, systems, response times and schedules of rates upfront.
Your team calls the same line as any client; calls are triaged by an engineer and responded to under your agreed SLAs.
Every attendance is documented with photographic reports and arrival/completion records, then invoiced to your account.
Request our supplier pack for insurance, accreditations and schedules of rates, or talk to us about the systems and sites you need covered.