// TERMS & CONDITIONS
Effective 2 July 2026. Please read these terms carefully before engaging our services.
In these Terms and Conditions (the "Terms"), unless the context otherwise requires: "the Company" means Group 3 Engineering Limited (company number 15510049), of Unit 2 Pursley Farm, Radlett, WD7 9EN, together with its employees, agents and subcontractors; "the Client" means the person, partnership or corporate body engaging the Company's services; "the Services" means any electrical, security, access control or automation works, inspections, call-outs or repairs undertaken by the Company; and "the Premises" means the site at which the Services are to be performed.
Headings are inserted for convenience only and shall not affect the interpretation of these Terms. Words importing the singular shall include the plural, and vice versa.
The Company shall exercise reasonable skill and care, in accordance with good industry practice and all applicable statutory and regulatory requirements — including, without limitation, BS 7671 (the IET Wiring Regulations) — in the performance of the Services.
Any description of the Services provided by the Company, whether verbal, written or by way of estimate, is indicative only. The precise scope of works shall be confirmed with the Client following diagnosis or survey, prior to the commencement of any chargeable repair.
Attendance at the Premises in response to a call-out is subject to a fixed minimum charge, payable irrespective of whether a fault is subsequently identified or rectified, comprising:
The minimum charge entitles the Client to the engineer's attendance, travel within the Company's standard service area, and up to sixty (60) minutes of engineering time for initial fault diagnosis and making-safe work. Where diagnosis or works require time on site beyond that included within the minimum charge, additional time shall be charged at the Company's prevailing hourly labour rate, as notified to the Client at the time of attendance.
Upon completion of diagnosis, the Company shall provide the Client with a fixed price for the repair, which shall be agreed in writing or by other durable means before any further work is undertaken.
In addition to the above, the following charges may apply and will be confirmed to the Client before they are incurred: parts and materials, charged at cost plus a reasonable margin; parking charges incurred while attending the Premises; the London Congestion Charge, where attendance requires entry into the charging zone; toll and other access charges reasonably incurred in reaching the Premises; the attendance of additional engineers, where required for safe access or the scope of the Services, charged at the Company's prevailing hourly rate; and the hire of specialist access equipment, where required and not already carried on the Company's vehicle.
A fixed price, once agreed, shall not be varied save where the scope of works is subsequently altered at the Client's request, or where conditions concealed at the Premises and not reasonably discoverable at the time of quotation come to light during the course of the Services. In either such event, the Company shall notify the Client promptly and agree any revised price before proceeding.
Quotations, unless otherwise stated, remain valid for a period of thirty (30) days from the date of issue.
Save where otherwise agreed in writing, payment is due upon completion of the Services. The Company accepts payment by such methods as it may from time to time specify. Invoices not settled within fourteen (14) days of issue shall accrue interest at the statutory rate pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
Title to any materials or equipment supplied by the Company shall not pass to the Client until payment in full has been received.
The Client may cancel a scheduled, non-emergency appointment without charge provided not less than twenty-four (24) hours' notice is given. Cancellations received with less notice, or a failure to grant access at the agreed time, may be subject to a reasonable charge reflecting the Company's wasted time and expense.
Where an engineer has been dispatched, or is en route, in response to a call-out and the appointment is subsequently cancelled by the Client, a charge shall apply reflecting the Company's wasted travel time and expense.
Where an engineer attends the Premises but is unable to gain access, or the Client is not present to grant access at the agreed time, the minimum charge set out at clause 3 remains payable in full, and a further attendance will need to be arranged and separately charged.
The Client shall ensure the Company's engineers are afforded safe and timely access to the Premises, and to any relevant plant, distribution boards, control panels or documentation reasonably required to perform the Services. The Company shall not be liable for any delay or additional charge arising from a failure to provide such access.
The Company shall carry out the Services in accordance with the Health and Safety at Work etc. Act 1974 and all other applicable health and safety legislation. The Client shall notify the Company of any known hazard at the Premises, including but not limited to asbestos, prior to the commencement of works, and shall not interfere with any system rendered safe or isolated by the Company's engineers pending completion of the Services.
The Company warrants that the Services shall be performed with reasonable skill and care and, where applicable, certified in accordance with the relevant British Standard. Save where a longer period is expressly agreed, workmanship is guaranteed for twelve (12) months from the date of completion, such guarantee excluding fair wear and tear, misuse, or any fault arising from work carried out by a third party.
Nothing in these Terms shall exclude or limit any warranty or guarantee implied by the Consumer Rights Act 2015 or other applicable statute, to the extent such warranty or guarantee cannot lawfully be excluded.
Save in respect of death or personal injury caused by the Company's negligence, or any other liability which cannot lawfully be excluded or limited, the Company's total liability arising out of or in connection with the Services shall not exceed the total sum paid by the Client for those Services. The Company shall not be liable for any indirect, consequential or economic loss howsoever arising.
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to adverse weather, power or supply failure, or restrictions imposed by any governmental or regulatory authority.
The Company shall process any personal data provided by the Client in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation, and solely for the purposes of performing the Services and administering the Client relationship.
These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Any enquiry regarding these Terms should be addressed to the Company at Unit 2 Pursley Farm, Radlett, WD7 9EN, by email to contact@g3e.co.uk or by telephone on 0300 043 3973.