COMMERCIAL ACCOUNTS · APPROVED-SUPPLIER EVALUATION
This page is how to get set up: what an account commits us to, the documentation procurement will ask for, and the application itself. For what the service actually covers, see Commercial Maintenance.
These are contractual account SLAs, not our general response time. Without an account, our emergency line is answered from 8am to midnight and general call-outs target arrival within two hours, subject to engineer availability and location. An account fixes the commitment in writing instead, and it is the only way to get reactive cover through the small hours.
Our general emergency line is answered from 8am to midnight. Account customers keep a reactive call-out route open around the clock, every day of the year, including nights, weekends and bank holidays – a fault at three in the morning still reaches an on-call engineer.
Based in Radlett and covering locations within 25 road miles as standard, including Hertfordshire and Central London postcodes, with an extended area out to around 40 miles subject to a travel supplement. Check your sites.
An engineer triages the call. If an attendance window looks like it will be missed, our office escalates to your account contact ahead of the SLA breach – so you’re never finding out from the tenant first.
Full descriptions on our Compliance page, alongside our engineer accreditations.
A managing agent responsible for a portfolio of mixed-use residential and commercial buildings was running five separate reactive-maintenance contractors across electrical, gates, CCTV and access control – five numbers to call, five sets of paperwork, and no single view of what had been done where.
Consolidating onto a single Group 3 account brought all of that under one number, one schedule of rates, and one consolidated monthly invoice, with every attendance logged against the site it related to.
Tell us about your sites and systems and we’ll come back with a schedule of rates and draft SLAs to review.
Thank you. We’ve received your commercial account application and it’s with our team.
We’ll be in touch within 2 working days. If it’s urgent, call 0330 043 0143.
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