COMMERCIAL ACCOUNTS · APPROVED-SUPPLIER EVALUATION
Everything a facilities manager or procurement team needs to evaluate Group 3 Engineering as an approved supplier — sample response times, coverage and escalation, compliance documentation, and a short application to get an account set up.
Sample tiers, shown for guidance — your actual SLAs are agreed and documented when your account is set up, based on your sites and risk profile.
Based in Radlett and covering locations within 25 miles as standard, including Hertfordshire and Central London postcodes, with an extended area out to around 40 miles subject to a travel supplement. Check your sites.
An engineer triages the call. If an attendance window looks like it will be missed, our office escalates to your account contact ahead of the SLA breach — so you’re never finding out from the tenant first.
Every attendance is documented the same way, whichever system it’s on — one consistent paper trail per site.
See a full worked example of what a service report looks like on our Commercial Maintenance page.
Held and available on request as part of your supplier-approval process.
Full descriptions on our Compliance page, alongside our capability statement and engineer accreditations.
A managing agent responsible for a portfolio of mixed-use residential and commercial buildings was running five separate reactive-maintenance contractors across electrical, gates, CCTV and access control — five numbers to call, five sets of paperwork, and no single view of what had been done where.
Consolidating onto a single Group 3 account brought all of that under one number, one schedule of rates, and one consolidated monthly invoice, with every attendance logged against the site it related to.
This is a representative example of the kind of consolidation a commercial account is designed to support, not a description of an actual client or site.
Tell us about your sites and systems and we’ll come back with a schedule of rates and draft SLAs to review.