WHO WE WORK WITH
The systems are the same – electrical, gates, barriers, access control, CCTV and networking – but the risks, response expectations and reporting differ by sector. Here’s how we work with each.
Priority attendance under agreed SLAs, working to your triage and escalation process with a single point of contact across every site or building you manage, and purchase orders accepted against your account.
Photographic reports and per-site or per-building service histories, formatted for onward reporting to your client or for service-charge accounting, consolidated onto one invoice across your portfolio.
A block-management company running five buildings through five different local contractors consolidated onto a single Group 3 reactive contract, with one number for residents’ faults and one consolidated invoice each month instead of five.
Priority SLA response timed around trading or guest hours, with discreet attendance where needed and planned maintenance to reduce how often faults happen in the first place.
Photographic reports suitable for landlords, insurers, head office or brand standards, consolidated across every location on one invoice.
A multi-site retailer moved out-of-hours CCTV and access faults from a mix of local contractors onto one call-out number, with a single consolidated invoice covering every store at month end.
Priority reactive response to keep loading, dispatch and site access moving rather than halting operations, with schedules of rates agreed upfront for larger or multi-unit sites.
Photographic reports and per-unit asset registers, kept under reactive and planned agreements for sites with more than one system to track.
A distribution unit with a recurring roller-shutter fault moved to a planned inspection schedule alongside reactive cover, cutting unplanned dispatch-line stoppages.
Read a real project: bonded warehouse electrical & security fit-out →
Priority response from safeguarding-aware, DBS-checked engineers, with round-the-clock cover for account customers and contracts aligned to term times or continuous operating patterns as the site requires.
Photographic reports and service histories kept ready for governors, CQC or internal audits, across single sites or multi-site providers.
A care home with a perimeter gate prone to sticking open moved to a planned-and-reactive contract, with faults now attended by the same DBS-checked engineers each time.
Reactive response, round the clock for account customers, with making-safe work prioritised to restore access and security fast – a failed gate means residents locked in or out and perimeter security exposed.
Photographic reports and service histories provided to management companies and residents, with consolidated invoicing across developments.
A gated development with a recurring entry-barrier fault moved from ad-hoc call-outs to a reactive-maintenance contract, cutting the time residents were locked out at the barrier.