COMMERCIAL MAINTENANCE
We support facilities managers, property managers, managing agents and commercial occupiers with responsive fault diagnosis, making-safe works and permanent repairs – across electrical systems, automated gates, barriers, access control, CCTV and data networking. This page is what the service covers; to get set up on it, see Commercial Accounts.
One account and point of contact, however many sites you manage.
We work as a specialist subcontractor to facilities-management providers, to your processes and reporting standards.
Agreed response times and rates for reactive fault response across all the systems we service.
Our general emergency line is answered from 8am to midnight. Account customers keep a reactive call-out route open around the clock, every day of the year, including nights, weekends and bank holidays.
Contract customers receive priority allocation against response times agreed for your sites and systems.
Scheduled inspections and reactive call-outs under one agreement, so nothing falls between contracts.
Calls are triaged by an engineer, with a defined escalation route when an attendance window can’t be met.
Agreed rates for labour, call-outs and common works, so costs are predictable and tender-ready.
We accept and reference your purchase orders on all attendances and invoices.
Invoicing consolidated across sites and systems to your account, rather than a separate invoice per visit.
We complete your supplier-approval process and agree sites, systems, response times and schedules of rates upfront.
Your team calls the same line as any client; calls are triaged by an engineer and responded to under your agreed SLAs.
Every attendance is documented and reported, then invoiced to your account.
We complete your supplier-approval process, including insurance, accreditation and compliance evidence.
Site-specific RAMS and compliance documentation provided as part of account setup and per job where required.
Schedules of rates, RAMS, accreditations and references ready to submit for tenders.