Call-Out Charges & Pricing | Group 3 Engineering

Call-Out Charge

MINIMUM CHARGE – ADVANCE BOOKED Booked 10+ days ahead, Mon–Fri, 08:00–18:00 £105

The minimum charge for an appointment booked 10 or more days in advance, covering travel and initial diagnosis.

MINIMUM CHARGE – NORMAL HOURS Mon–Fri, 08:00–18:00 £135

The minimum charge for any attendance during normal working hours, covering travel and initial diagnosis.

MINIMUM CHARGE – OUT OF HOURS Evenings, weekends & bank holidays £180

The minimum charge for priority emergency attendance outside normal working hours, any hour of the night.

How the Price Is Built

Minimum Charge

£105 for an appointment booked 10 or more days ahead, £135 for an emergency call-out during normal hours, or £180 out of hours – this is the minimum you’ll ever pay, covering attendance and diagnosing the fault.

Additional Time on Site

If diagnosis runs beyond the included 60 minutes, additional time is billed in 30-minute increments – agreed with you as we go.

Fixed Price to Fix

Once the fault is found, you’ll get one fixed price for the repair itself – confirmed before any work begins.

Additional Time Pricing

Normal Hours Mon–Fri, 08:00–18:00 £62.50^{/30 min}

Out of Hours Mon–Fri 18:00–23:00; Sat & Sun 08:00–18:00 £90^{/30 min}

Extended Hours Mon–Fri 23:00–08:00; Sat & Sun 18:00–08:00; bank holidays, all hours £120^{/30 min}

If diagnosis or repair runs beyond the 60 minutes included in the call-out charge, extra time is charged at a flat rate above, billed in 30-minute increments. The Extended Hours rate includes a £30 surcharge over the Out of Hours rate; the surcharge applies to each 30-minute increment.

Completion Grace Period. We don’t start a new chargeable period for the last few minutes of testing and paperwork.

Every price is agreed with you before we proceed – the call-out charge, any additional time, and the fixed repair price. What we quote is what you pay. Full details are available in our terms & conditions.

Get an engineer

Commercial contract customers may receive priority allocation, agreed service levels, fixed schedules of rates and consolidated invoicing.

Charges & Policies You Should Know

Parking and congestion charges May apply, and will always be clearly disclosed.
Cancellations Cancel without penalty 24 hours in advance, or for emergencies, before an engineer is dispatched.
Call-out charge Pre-authorised at the time of booking. Full payment is taken once the job is complete.
Specialist access Work requiring scaffold, cherry picker, confined-space entry or similar is subject to quotation.
No-access fee If we attend and cannot gain access, the standard call-out charge still applies.
Payment methods accepted Card, bank transfer, purchase order and cash.
Commercial account terms Account customers are invoiced on agreed payment terms, with purchase-order references and consolidated multi-site invoicing available. See Commercial Maintenance.
Not VAT registered We are not currently VAT registered, so all prices shown are the full amount payable, with no VAT to add.
If a fault can’t be found The call-out charge still applies, as it covers attendance and diagnosis.

Example: An engineer attends during normal hours and diagnoses the fault within the first 60 minutes. The repair can be done on the same visit using materials stocked in the van, costing £20, and takes a further 30 minutes. The total is £135 call-out charge, plus £62.50 for the additional time, plus £20 for materials: £217.50 in total.

What Documentation You’ll Receive

The documentation you get depends on the work carried out – here’s what each certificate or report covers.

Minor Electrical Installation Works Certificate

Issued for a single addition or alteration to an existing circuit that doesn’t involve installing a new circuit – for example, adding a socket or moving a light.

Electrical Installation Certificate (EIC)

Issued for new circuits, consumer unit changes, or other significant new electrical work.

Electrical Installation Condition Report (EICR)

Issued following a periodic inspection of the condition of an existing installation – not issued for reactive repair work alone.

Service Report

Issued following planned or reactive maintenance on non-installation systems such as CCTV, access control or gate automation, confirming what was tested and found.

Fault Report

Issued after a diagnostic call-out where the fault has been identified but not yet resolved – for example, while awaiting parts or further access.

Remedial Quotation

Issued alongside a fault or condition report where further work is recommended, setting out the scope and price for any follow-on repair.

How Our Pricing Works