Something’s Gone Wrong at Home?

We aim to be with you within 2 hours, 24 hours a day — including nights, weekends and bank holidays. The exact time depends on your location and how many engineers are already out, and we’ll confirm it when you call or book.

The call-out is £135 during normal hours (Mon–Fri, 8am–6pm) or £180 outside those hours. That covers the engineer travelling to you and up to an hour of diagnosis.

Once we know what’s wrong, you get one fixed price to fix it, agreed with you before any repair work starts. No hourly rate, no surprise invoice. See full pricing.

Every engineer we send is DBS-checked, so you know who’s coming into your home. We’re NICEIC-registered, meaning our electrical work is independently assessed against BS 7671, the national wiring standard. And we’re fully insured, so you’re covered if anything goes wrong.

If it feels dangerous — sparks, burning, smoke, or anything that doesn’t feel right — keep clear of it and call us on 0330 043 0143. We’ll talk you through making things safe while we’re on our way.

If it’s not urgent, you can book a time online instead, at whatever hour suits you.